Payment Policy
At Altix, we aim to provide a seamless and secure shopping experience. This policy outlines the available payment options, transaction security measures, and related procedures to help ensure a smooth checkout process.
1. Checkout Process
- When you’re ready to place your order, click ‘Proceed to Checkout’.
- Registered users can log in; new customers may create an account or proceed as guests.
- On the checkout page, you can:
- Review your cart and total cost
- Choose your shipping method
- Update your cart if needed
- Click ‘Proceed to Checkout’ to continue.
You’ll be prompted to enter your billing details and choose a payment method to complete your order.
Make sure to provide your correct mobile number to ensure fast delivery.
2. Accepted Payment Methods
Altix accepts a range of convenient and flexible and safe payment options:
- Credit/Debit Card (Visa, MasterCard) via online at our website
- Apple Pay, Samsung and Google Pay
- Bank Transfer – contact us before placing the order.
3. Secure Transactions
- All credit card payments are processed through a 128-bit SSL encrypted secure payment gateway.
- You can confirm a secure connection by locating the padlock icon in your browser.
- Altix does not store any credit card information. All details are transmitted securely to our payment partner Stripe.
4. Order Verification
To maintain a safe shopping environment, Altix may conduct a security screening on certain transactions. In such cases, we may contact you to verify order and payment details. Please ensure your contact information is accurate and up to date.
5. Refunds & Returns
If you’re not satisfied with your purchase, Altix supports a returns and exchange policy in accordance with our return guidelines. Refunds (where applicable) will be processed using the original payment method.
For any questions or assistance, please don’t hesitate to contact us for support.
Contact Us
Altix Trading
Dubai Tower, Baniyas Square,
Deira, Dubai, UAE
📞 +971 52 739 3412
📧 info@altix.ae